Your Help DeskYour Help Desk

24 hour support

We know that we represent your company, and will partner with you to customize a support relationship that is seamless to your customers. Our knowledgeable staff is comprised of technicians holding A+ certifications along with years of advanced trouble shooting and customer service experience.

For the last 10 years, Golden Shield has been providing help desk solutions for internet service providers across the country. Our tiered support is always adapting to an ever-changing technological universe, and providing assistance with the kind of patience, understanding, and resolutions that ensure customer loyalty.

Please get in touch with us to find out how we can meet the needs of your unique ISP!

  • Live, knowledgeable technicians are available to take calls 24/7, and may be utilized for after hours, weekend or overflow call handling for your Internet subscribers.
  • Based in Rapid City, South Dakota, with several remote worker stations, and satellite offices, all of our technicians reside right here in the USA!
  • Web chat and email features allow for 24/7 online technical support from our staff of Senior Technicians.Internet Help Desk Guy
  • Our basic trouble shooting covers known (and yet to be known) issues with a wide variety of Operating Systems, Modems, Routers, and mail clients, and may be adapted for residential or business subscribers.
  • Tiered support allows for a thorough review of all tickets before they reach your office, resulting in fewer on site visits being required!
  • Our unique ticketing system allows for seamless communications, with easy to use features like automatic reporting, whiteboard messages and more!
  • Every call is digitally recorded, and may be accessed from within our ticketing system as soon as the conversation ends!
  • For any issues that are not related to a subscriber's internet and email services, Your Help Desk at Golden Shield will find the best answer, and be happy to prepare your subscriber for the next steps they may need to take.
  • Multiple pricing options are available! Please contact us to find out more.